Privacy Policy

 

 

 

ModelHire uses the information we collect to provide, enhance, and improve your experience on the Platform, while also ensuring compliance and security. The ways we use your information are outlined below:

2.1 Service Delivery and Account Management
We use your information to facilitate the services offered on the Platform and to manage your account effectively. This includes:

• Account Creation and Profile Management: Allowing you to create and update your profile, manage account settings, and display profile content for Models and Clients.
• Job Posting and Booking: Enabling Clients to post job opportunities and Models to apply for or be booked for roles.
• Direct Communication: Facilitating direct messaging between Models and Clients to discuss projects and negotiate terms within the Platform.

2.2 Platform Personalization and Improvement
Your data helps us tailor the Platform to your needs, creating a personalized experience for each user. We use your information to:

• Personalize Content and Recommendations: Provide job recommendations, relevant profile suggestions, and customized content based on your profile, location, and past interactions.
• Analyze Usage and Preferences: Use data on your activity and engagement to understand user preferences, optimize features, and make informed decisions about future Platform updates and improvements.

2.3 Communication with Users
We use your contact information to keep you informed about important updates, Platform developments, and promotional opportunities. This includes:

• Transactional Notifications: Sending notifications related to your account, such as password reset instructions, payment confirmations, job application status, and booking updates.
• Service Updates and Changes: Notifying you of important updates, policy changes, and new features available on the Platform.
• Marketing and Promotions: With your consent, we may send promotional materials, newsletters, special offers, or other marketing communications about ModelHire. You can opt out of receiving marketing communications at any time.

2.4 Payment Processing and Security
We use your payment information to process subscriptions, job transactions, and other payments within the Platform. To ensure secure transactions, we work with a trusted third-party payment processor, Stripe, and do not store full payment details on our servers. Additionally, we use your data to:

• Detect and Prevent Fraud: Monitor activities to identify suspicious transactions and take measures to prevent unauthorized access or fraud.
• Verify Identity and Compliance: Verify user identity, maintain compliance with legal requirements, and ensure secure access to the Platform.

2.5 Customer Support
We use your information to provide effective customer support and address any issues you encounter on the Platform. This includes:

• Responding to Inquiries: Answering questions, providing technical assistance, and resolving problems with your account or experience on the Platform.
• User Feedback and Improvement: Collecting feedback to identify and address pain points, enabling us to improve the services and support we offer.

2.6 Compliance and Legal Obligations
We use your information to comply with applicable legal requirements, including:

• Adherence to Regulations: Complying with tax, financial, and regulatory obligations that require us to retain certain information and records.
• Law Enforcement and Legal Requests: Disclosing information when required by law, legal process, or governmental authority, and cooperating with law enforcement as necessary.

2.7 Internal Business Operations
Your information is used to support our internal business processes, which include:

• Data Analysis and Research: Using anonymized or aggregated data for analysis, research, and reporting to improve business operations and user experience.
• Service Development and Enhancement: Evaluating usage patterns to refine existing features, develop new services, and optimize the Platform’s performance and security.

2.8 Use by Parent Company and Affiliates
As part of a larger organization, ModelHire may share data with its parent company and affiliated entities for legitimate business purposes aligned with this Privacy Policy. Your information may be used within the organization for shared resources, data analysis, and internal reporting. This use does not include selling your data or using it in ways that conflict with this Privacy Policy.

3. Sharing and Disclosure of Information

ModelHire values your privacy and limits the sharing of your information to specific and necessary circumstances. We do not sell your personal information. However, there are situations where we may share or disclose your data to support our services, comply with legal obligations, or enable secure transactions. These circumstances are outlined below:

3.1 Parent Company and Affiliates
Your information may be shared with ModelHire’s parent company and its affiliated entities for legitimate business purposes aligned with this Privacy Policy. This sharing allows us to provide, improve, and maintain our services within the organization. Your data may be used for internal reporting, resource sharing, data analysis, and the development of new features. We ensure that any use by the parent company and affiliates adheres to the same data protection standards described in this Privacy Policy.

3.2 Service Providers
We work with trusted third-party service providers who assist us in operating the Platform and delivering our services. These providers have access to your information only to perform tasks on our behalf, and they are obligated to protect it and use it solely for the intended purpose. Examples include:

• Payment Processing: Our payment processor, Stripe, handles billing and transactions securely. Stripe processes your payment information and complies with strict data security standards.
• Hosting and Data Storage: Cloud and hosting providers store Platform data securely to ensure consistent service availability and performance.
• Analytics and Performance Tracking: Analytics providers, such as Google Analytics, help us understand usage patterns and improve Platform functionality.

3.3 Business Transfers
If ModelHire undergoes a merger, acquisition, asset sale, or reorganization, your information may be transferred to the successor organization as part of the business transaction. In the event of such a transfer, we will ensure that the acquiring company respects this Privacy Policy. You will be notified if your information is to be subject to a different privacy policy.

3.4 Legal Compliance and Protection
We may disclose your information if required to do so by law or if we believe that such action is necessary to:

• Comply with Legal Obligations: Respond to lawful requests, such as subpoenas, court orders, or government inquiries.
• Protect the Rights and Safety of ModelHire and Others: Prevent or address fraud, security breaches, or other harmful activities on the Platform.
• Enforce our Policies: Ensure compliance with our Terms of Use and other agreements, and to defend ourselves against any legal claims.

3.5 Aggregated or Anonymized Data
We may share aggregated or anonymized information that does not personally identify you with third parties, including for research, analytics, marketing, or business development purposes. For example, we may publish usage trends to demonstrate Platform growth or improve our services without disclosing individual user information.

3.6 With Your Consent
In cases where we seek to use or share your information for purposes not covered by this Privacy Policy, we will request your explicit consent. You have the right to choose whether to share your data in these cases.

4. Data Security

ModelHire is committed to protecting your personal information and employs industry-standard security measures to safeguard your data. We continuously work to secure our systems and reduce risks to your information from unauthorized access, alteration, disclosure, or destruction. This section outlines our data security practices and your role in protecting your account.

4.1 Security Measures
We implement a variety of security technologies and procedures to help protect your data, including but not limited to:

• Encryption: Data is encrypted both in transit and at rest, using secure encryption protocols to protect sensitive information, such as payment details and login credentials.
• Access Controls: Access to personal data is restricted to authorized personnel and trusted service providers who need the information to perform their jobs. These individuals are bound by confidentiality obligations and are regularly trained on data security practices.
• Secure Data Storage: Our data is stored in secure, monitored environments that meet strict regulatory and compliance standards. We partner with reputable cloud and hosting providers with proven security measures in place.
• Network Security: We use firewalls, intrusion detection systems, and other network security measures to prevent unauthorized access and monitor for potential threats.

4.2 Third-Party Security
We work with trusted third-party providers, such as Stripe for payment processing and cloud storage providers, who maintain rigorous security practices to protect your information. We review our service providers’ data security measures and ensure they are committed to protecting your data in alignment with industry standards.

4.3 User Responsibilities
While we strive to protect your data, security is a shared responsibility. We encourage you to take the following steps to protect your account:

• Use a Strong Password: Choose a unique and complex password for your account and update it periodically.
• Enable Two-Factor Authentication (if available): Two-factor authentication adds an extra layer of security to your account.
• Avoid Sharing Account Information: Do not share your account credentials with anyone. If you suspect your account has been compromised, update your password immediately and contact us for further assistance.
• Logout and Secure Your Device: When using public or shared devices, always log out of your account and avoid saving your login information on such devices.

4.4 Incident Response
In the event of a data breach or security incident, ModelHire has a response plan in place to investigate, contain, and resolve the issue. If a breach is likely to result in a high risk to your rights and freedoms, we will notify you promptly and provide you with information on how you can protect yourself, as well as any measures we are taking to address the breach.

4.5 Limitations of Security Measures
While we take significant precautions to protect your information, no security system is infallible. We cannot guarantee the absolute security of our systems or your data, and we encourage you to remain vigilant about protecting your personal information. By using ModelHire, you acknowledge and accept the inherent risks associated with transmitting and storing information online.

4.6 Reporting Security Issues
If you become aware of any potential security issues, vulnerabilities, or suspicious activities related to ModelHire, we encourage you to report them to us immediately at [email protected]. Your feedback helps us maintain the safety and security of the Platform.

5. Data Retention

ModelHire retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. This section explains our data retention practices and your options for managing your data.

5.1 Retention Periods
The length of time we retain your data depends on the type of information, the purpose for which it was collected, and any legal or regulatory requirements. Generally:

• Account Information: We retain your account and profile information for as long as your account is active. If you close your account, we may retain certain data for a reasonable period, as necessary for record-keeping, compliance, fraud prevention, and enforcement of our Terms of Use.
• Transaction and Payment Data: Payment and transaction records are retained for tax, audit, and legal compliance purposes in accordance with applicable laws.
• Communication and Interaction Data: Messages and interactions between users may be retained for the duration of your account to facilitate communication history and protect the integrity of the Platform.
• Usage Data: Usage data, such as log information and analytics, may be retained in aggregated, anonymized form for research, analysis, and Platform improvement purposes.

5.2 Data Deletion Requests
You have the right to request deletion of your personal data. You may do this by contacting us at [email protected]. Upon receiving your request, we will:

• Verify Your Identity: We may request additional information to confirm your identity and ensure the security of your data.
• Evaluate Your Request: We will assess your request in light of any legal obligations or legitimate business needs that may require us to retain certain data.
• Process the Deletion: Where possible and permissible by law, we will delete your personal information from our active systems within a reasonable time frame. Please note that some information may be retained in backup or archive files until such files are replaced or deleted according to our backup retention policy.

5.3 Legal and Compliance Requirements
We may be required to retain certain data for extended periods to comply with applicable laws, resolve disputes, and enforce our agreements. For example:

• Tax and Accounting Laws: Financial records are retained as required by tax and accounting regulations.
• Security and Fraud Prevention: Data related to security incidents, fraud, or abuse of the Platform may be retained to ensure the safety of our community and prevent future violations.
• Legal Claims: If there is an ongoing legal proceeding or claim involving your data, we may retain relevant information until the matter is fully resolved.

5.4 Data Retention After Account Deactivation
If you deactivate or delete your account, we will retain certain data to fulfill legitimate business purposes, comply with legal requirements, or as otherwise required by law. Personal information will be stored securely and will not be used except as necessary for these purposes.

5.5 Anonymization of Data
In cases where data retention is no longer necessary, but deletion is not feasible due to technical constraints, we may anonymize your data. Anonymized data is stripped of personal identifiers and used solely for analytical purposes, improving our services without identifying individual users.

6. Your Rights and Choices

ModelHire respects your privacy rights and provides options to help you manage your personal data. This section explains your rights regarding your information and the choices you have to control how we collect, use, and share your data.

6.1 Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

• Accessing Your Information: You can view and update much of your account information directly through your profile settings on the Platform. For any additional access requests, please contact us at [email protected].
• Correcting Your Information: If you believe your data is inaccurate, you can update it through your account or request corrections by contacting our support team.

6.2 Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to reuse your data across different services. To request a data copy, please reach out to us at [email protected], and we will assist you in obtaining this information where feasible.

6.3 Data Deletion
You may request the deletion of your personal data, subject to certain legal and business-related limitations. If you would like to delete your information, contact us at [email protected]. Upon verifying your identity, we will:

• Delete Active Data: We will remove your personal information from our active systems to the extent possible.
• Retain Necessary Information: Some data may need to be retained for compliance, legal, or security reasons, as required by applicable law. For example, we may retain financial records for tax and audit purposes.

6.4 Restrict Processing
In certain circumstances, you may request that we limit the processing of your personal data. This may include restricting the use of your information for certain activities, such as marketing, while allowing it to be used for necessary services or legal compliance. Please contact us if you would like to discuss restrictions on your data processing.

6.5 Opt-Out of Marketing Communications
If you no longer wish to receive promotional emails or marketing communications, you can unsubscribe by following the instructions included in the email or by adjusting your account settings. Please note that even if you opt out of marketing communications, you will still receive transactional messages, such as account notifications and payment confirmations, as these are essential to your use of the Platform.

6.6 Cookies and Tracking Preferences
You have control over the use of cookies and similar tracking technologies through your browser settings. You can choose to disable cookies or adjust your settings to notify you when cookies are being used. Please note that disabling cookies may impact certain features or functionality on the Platform.

6.7 Withdraw Consent
In cases where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. If you wish to withdraw consent for a particular service or data use, please contact us at [email protected].

6.8 Non-Discrimination
ModelHire does not discriminate against users who choose to exercise their privacy rights. We will not deny you services, charge you different prices, or provide a different level of service based on your privacy choices, in compliance with applicable law.

6.9 Lodging Complaints
If you believe your rights have been violated or have concerns about our data practices, you have the right to file a complaint with a supervisory authority or data protection regulator in your jurisdiction. We encourage you to reach out to us first at [email protected] so we can address your concerns directly.

7. International Data Transfers

ModelHire operates in multiple jurisdictions, which may involve transferring and processing your personal data outside of your home country. This section explains how we handle international data transfers and the safeguards we implement to protect your information.

7.1 Data Transfers to Other Countries
Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside, including the United States. These countries may have different data protection laws than those in your country of residence. However, regardless of where your data is processed, ModelHire is committed to ensuring your information is protected to the highest standard.

7.2 Legal Basis for Data Transfers
When transferring personal data internationally, we comply with applicable legal requirements to safeguard your data. This includes taking steps to ensure that your information is subject to appropriate safeguards, as required by relevant data protection regulations.

7.3 Safeguards for International Transfers
To ensure that your data is protected when transferred internationally, we implement several safeguards, including:

• Standard Contractual Clauses (SCCs): For data transfers from the European Economic Area (EEA) or the United Kingdom to non-EEA countries, we may rely on Standard Contractual Clauses, which are contractual commitments approved by the European Commission to protect your personal data.
• Data Protection Agreements: We have data protection agreements in place with our service providers and affiliates to ensure they follow appropriate data protection standards.
• Data Transfer Impact Assessments: We conduct assessments to evaluate the risks associated with international data transfers and implement additional safeguards where necessary to ensure compliance with data protection laws.

7.4 Your Rights Regarding International Transfers
Depending on your location, you may have specific rights concerning the international transfer of your data. If you have concerns about how your data is transferred or wish to request more information, please contact us at [email protected].

7.5 Consent for Cross-Border Transfers
By using ModelHire and providing us with your information, you consent to the transfer, storage, and processing of your data in countries outside your own, including the United States. We will continue to implement safeguards to protect your personal data during these transfers.

7.6 Updates to International Transfer Practices
As data protection laws evolve, we may update our international transfer practices to maintain compliance and protect your data. Any changes to this section will be reflected in this Privacy Policy, and we encourage you to review it periodically.

8. Children’s Privacy

ModelHire is committed to protecting the privacy of children and does not knowingly collect, use, or disclose personal information from individuals under the age of 18. This section explains our practices regarding children’s privacy and steps taken to ensure compliance with applicable laws.

8.1 No Intended Use by Minors
The Platform is designed for use by adults, specifically Models and Clients who are at least 18 years old. ModelHire’s services are not intended for children, and we do not knowingly allow individuals under 18 to create accounts, post profiles, or use the Platform.

8.2 Steps to Prevent Access by Minors
To ensure compliance with this policy, we may:

• Verify Age During Registration: As part of our registration process, we require users to confirm they are at least 18 years old. We may also implement additional verification measures to prevent unauthorized access by minors.
• Remove Underage Accounts: If we discover that an account belongs to an individual under 18, we will take immediate steps to suspend or delete the account and remove any associated data from our records.

8.3 Parental Rights
If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to ModelHire, please contact us at [email protected]. We will promptly investigate the matter and take steps to delete any information submitted by the child.

8.4 Compliance with Children’s Privacy Laws
ModelHire complies with applicable laws regarding children’s privacy, including the Children’s Online Privacy Protection Act (COPPA) in the United States and other similar laws in relevant jurisdictions. These laws impose restrictions on the collection of data from minors and require appropriate measures to protect children’s information online.

9. Changes to this Privacy Policy

ModelHire may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. This section outlines our process for updating the Privacy Policy and how we will notify users of any significant changes.

9.1 Policy Updates
As our services evolve, we may make adjustments to this Privacy Policy. Any updates will be reflected in the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about our data practices.

9.2 Notification of Significant Changes
If we make material changes to this Privacy Policy that affect your rights or how we handle your personal information, we will notify you in advance by:

• Email Notification: Sending an email to the address associated with your account.
• Platform Notification: Posting an in-app or on-site notification within ModelHire, visible to all users upon login.

These notifications will provide you with the opportunity to review the revised Privacy Policy and understand the changes before they take effect.

9.3 Consent to Changes
Continued use of ModelHire following the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated policy, you should discontinue use of the Platform and may request account deletion by contacting us at [email protected].